"I forgot to cancel"We make it very simple to cancel your account. If you're worried about forgetting to cancel, then cancel rebills on the day you join; you will still have access to the site for the period you paid for. We cannot give a refund for a forgotten cancellation.
"The videos don't work!"We will help you solve your video problems and we have a high success rate in most cases, however we require you to assist us. This means you need to be prepared to spend a small amount of time gathering information or installing specific software. If you are not willing to do this, we cannot offer a refund.
"Your site was not what I expected when I joined"We make it abundantly clear what our site does, and does not include. Our "tour" area is an honest representation of what can be found in the members area. The responsibility is with you; if you're after a specific thing, look for it on the tour first or please contact us and wee'll reply as soon as possible. We do not refund for a change of mind.
"I cannot log in with my password"If you expect to have access to the site but do not, then look up your account details or send us an email and we will respond quickly.
"My son / relative / friend / whatever used my credit card to subscribe"You need to speak to the person who used your card, not us or your bank. Both we and your bank provided the service we were contractually obliged to - you let your credit card get into another person's hands, so it's not us who's liable in this instance; part of the terms of your card with the bank is to keep it secure.
We're a small business thats run legitimately and fairly. Please show respect to us and yourself by dealing with the offender in your own home, not projecting the problem on to others to solve.
We recommend using the following software to view our websites:
|Windows XP, Vista, or higher
Microsoft Internet Explorer 6.0
Microsoft Internet Explorer 7.0
Firefox 2.0 and up
Windows Media Player 9.0
|OS X 10.4 and above
We DO NOT SUPPORT MacOS 9!
If you are experiencing problems with your account, or wish to cancel your membership please visit the appropriate billing company.
If you are unsure which of these companies billed you, please check your subscription receipt you will have received when you joined.
© 2014 Grooby.com.All images on this site are original content or licensed material. We hold model releases and ID's for every model and are compliant to 18 USC U2257 Compliant. The records required by Section 2257 of Title 18, United States Code, with respect to this site, and all graphical materials associated therewith on which this label appears, are kept by the custodian of records: 3133 W Burbank Blvd, Burbank, CA 91505, USA. Any misuse, unauthorised use or copyright infringement of these images whatsoever will be met by criminal and civil litigations WITHOUT FAIL.
For Customer Service, Password or Billing Enquiries only, please look at Customer Service.